Full Time | Alert Bay

Receptionist

Reports To: Wellness Centre Program Manager or designate
Hours of Work: Monday – Friday, 8:30 AM – 4:30 PM

Position Summary

The Receptionist is the first point of contact for clients, community members, visitors, staff, and partner agencies at NWC. The position provides respectful front-desk service, administrative coordination, appointment and communication support, and accurate handling of confidential information.

The role supports a welcoming, organized, and client-focused environment while ensuring that inquiries are routed appropriately and daily office functions are completed efficiently.

Key Roles and Responsibilities

  • Greet clients, community members, visitors, and staff in a courteous, culturally respectful, and trauma-informed manner.
  • Answer and direct telephone calls and in-person inquiries to the appropriate staff member or program area.
  • Provide general information about NWC services, office hours, appointment procedures, and referral pathways within the limits of the role.
  • Schedule and document appointments and meetings as directed.
  • Maintain calendars, contact lists, mail logs, sign-in records, visitor logs, and other administrative tracking tools as required.
  • Prepare, format, photocopy, scan, file, and distribute correspondence, forms, notices, and program materials.
  • Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail or courier items.
  • Support supply ordering, inventory tracking, basic purchase documentation, and administrative filing under direction.
  • Handle personal, client, health, staff, and program information with strict confidentiality and in accordance with applicable policy and privacy requirements.
  • Assist Wellness staff with routine program administration, meeting preparation, attendance lists, materials, forms, and follow-up communications.
  • Participate in staff meetings, training, emergency drills, and continuous improvement activities as required.

Technology, Office Systems, and Communications

  • Use Microsoft 365, Outlook, Teams, Word, Excel, SharePoint, or other approved systems to complete routine office tasks.
  • Good communication skills, including the ability to remain calm and helpful in a busy reception environment.
  • Good organizational skills and follow-through on messages, appointments, forms, and records.
  • Ability to prioritize routine tasks, manage interruptions, and ask for direction when issues require staff or supervisor involvement.
  • Respectful understanding of ʼNa̱mg̱is community context and Indigenous wellness approaches.
  • Fitness for Duty and Wellness.

Conditions of Employment

  • Satisfactory criminal record check and vulnerable sector check if required for the program or position duties.
  • Successful completion of probationary period and required orientation or training.

Compensation

Starting Wage: $22.87 per hour
Hourly Wage Range: $22.87 – $26.54
Annual Salary: $41,623 – $48,303

How to Apply

Please submit your resume and cover letter to:

ʼNa̱mg̱is First Nation
PO Box 210
Alert Bay, BC V0N 1A0

Email: humanresources@namgis.bc.ca

We thank all applicants for their interest; only shortlisted candidates will be contacted.

Posting will remain open until filled.